We're always open online! And you can find our showroom opening hours here: https://dematerialized.nl/contact-us

A little bit of everything, honestly. For a special occasion or no occasion at all (we prefer the latter).

We’ve got everyday staples, fun statement pieces, and the kind of things that make picking out an outfit feel easy. Our racks are filled with a mix of local donations and curated finds—blazers, dresses, outerwear, denim, tops, and more.

You’ll find hundreds of brands—some premium, some fast fashion, some high-street—but we don’t obsess over labels. Actually, we cut them out. It's the piece that matters, not the name inside.

Everything you'll find in our collection has been cleaned, steamed, and approved for another round in someone’s closet (maybe yours).

Short answer: No. But this is temporary! Except for shoes. You'll never be able to rent those from us, mainly because we don't want to clean them. Feet aren't our thing. But keep an eye out for bags. We'll be making those available for rent soon! As for accessories, we think of those as freebies, so they won't count toward your rental items.

Despite our feelings about renting shoes, we do accept them into our collection and they are made available for purchase in our showroom or online via your account (you must be a member).

You can sign up online here.

Nope! Anyone can shop at Dematerialized, but this is currently limited to in-person shopping in our showroom. Please note that new-in pieces are only available to our members (these are always on a clearly designated members-only rack).

If you want to have access to the entire collection (in-store and online), we highly suggest that you become a member. Because whatever you may buy from us, you'll probably get tired of it sooner rather than later. So why not just borrow it and give it back when you're done (and pick something new in its place)? Shopping is way more fun (and sustainable) this way.

Some items are wearable but not rental-worthy—we make these available for free for our members and call them freebies.

Freebies are items like basics (plain tees) or those with minor flaws (mendable holes, missing buttons, and so on). We treat these items with the same level of care as our rentals, because all clothes deserve some respect. That means any freebie you receive will be washed and ironed. The only reason we can’t guarantee ready to wear is because the level of damage varies per item.

Our members can add up to two freebies per rental order, whether that's in-store or online.

It’s really simple. You subscribe to a membership, pick out the items you want to wear, wear them, give them back to us, and pick out new items. No need to wash anything before returning—we’ll take care of that before another member rents it.

If you're a home delivery member (i.e., your membership includes shipping), you'll typically receive your items in 1-3 business days.

If you're a local member, all you have to do is stop by our showroom to pick out your items, or reserve them online to try on in store.

You can keep your rental items as long as you'd like. There's no return deadline.

And if you like something enough to keep it, you'll get 50% off the resale price.

How you return your items depends on your membership.

If you're a home delivery member, all you have to do is place the items you want to return back into the same package you received from us (no need to wash anything!). Then go to the my rentals page in your account and click the request return button. From there, select the items you will be sending back to us and, once you confirm, you'll receive an email with a QR code that you can show at your nearest PostNL drop-off point.

If you're a local member, you can stop by our showroom during normal business hours or by appointment to return your current rentals and pick something new.

We expect normal wear—clothes are meant to be lived in. But we also know accidents happen. Maybe it’s red wine, maybe it’s spaghetti. It happens. Don’t stress about it.

All we ask is that you treat your rentals with love, but don’t obsess over keeping them perfect. Live your life. If something comes back with a small, barely noticeable flaw, we won’t charge you for it.

If an item is returned in a truly unusable condition, we may charge 50% of the retail price—but even then, it’s not the end of the world. Our prices are low, and we’re human. If you tell us what happened before we find out ourselves, chances are we’ll just let it slide.

Yes, you have to have an active membership if you want to rent items from our collection. If you're not a member, you still have the option to purchase items from our showroom in Den Bosch.

Nope! You can keep your rentals as long as you'd like (if you have an active membership, that is).

Yes, you always have the option to purchase any of your current rental items. You'll even get a 50% discount on the retail price.

It’s simple—just gather your clothes, put them in a bag (or two or three), and bring them into our showroom in Den Bosch during opening hours. We’ll take care of the rest.

Please don’t bring donations in suitcases, boxes, or other large containers, as we don’t have space to store them. Regular shopping or garbage bags work perfectly.

Please note that we are currently working on a way to enable members to ship pre-loved items to us, because we know it's not convenient for everyone to make a trip to Den Bosch. More to come on this!

No, we accept donations from members and non-members alike! However, only members have the opportunity to receive store credit. Non-members will receive a discount based on the number of items donated: 10% off for 1–10 items, 15% off for 11–20 items, and 25% off for 21+ items.

We don't believe in brand-based evaluations. What we do believe in is judging a piece based on wearability, so the amount of store credit you receive depends on these factors:

So when you donate your clothes to Dematerialized, your store credit is based on these criteria. It's not a perfect science, but we promise you'll get some bang for your buck. You can view the maximum credit amounts for each category in the table below:

Yes, absolutely! But please note that we don’t give extra store credit or higher discounts for premium brands. We'll probably cut the tag out anyway. So if your goal is to earn more money from high-end pieces, we recommend selling them yourself or through a consignment platform.

Our donation service is designed to make decluttering easier—not to maximize resale value. We want to help you free up space, feel lighter, and maybe discover something new in our shared closet.

No, all donations are final. This is one way that we ensure we can keep our prices fair. Because all donations are final, we ask that you please only donate items if you’re comfortable with the evaluation outcome—even if that means receiving €0 in store credit.

The process differs slightly for members and non-members.

If you’re not a member, we’ll simply count the number of items you donate (same day) and give you a discount card based on that number: 10% off for 1–10 items, 15% off for 11–20 items, and 25% off for 21+ items.

If you’re a member, your items go through a more detailed process. First, everything is washed and steamed so we can properly evaluate the condition. Then, each piece is inspected for damages or defects and assessed to determine if it’s suitable for rental. We aim to complete this process within two weeks, though larger donations may take a bit longer and sometimes we're just really backed up.

For every item that can be rented out, you’ll receive store credit in your account, which you can use toward purchases—both in-store and online. Please note that only current rental items are available for online purchase.

You can use your store credit in a few different ways. If you fall in love with a rental and want to keep it, you can use your credit to buy it. You can also use it toward an item in-store when you don’t have enough rental credits left or you would like to purchase a non-rental item, like shoes.

You can keep track of your store credit in your account under donations & store credit.

You can sign up here.

We have a few different membership options you can choose from, starting at €25/month. You can view prices for all memberships here.

No. Memberships are billed on a monthly basis, and you can pause or cancel anytime. However, no partial refunds will be given if you decide to pause or cancel mid-month.

You will be charged each month on the day that you signed up. For example, if you signed up on February 15th, you'll be charged again on March 15th.

We accept the following payment methods for memberships: iDEAL | Wero, SEPA Direct Debit, and most credit cards (Visa, Mastercard, AMEX, etc.).

Please note that we do not accept cash payments in the showroom. We only accept card payments, or payments made using Apple Pay or Google Pay.

No, store credits are a members-only privilege. If you cancel your membership, you will lose all unused store credits. If you pause your membership, however, your store credits will still be there (for up to 6 months) when you decide to reactivate.